An Evaluation of the Library Service Quality by Six-Sigma Methodology

Adam, T. (2004). University of Western Ontario. Share Fair: ALA Annual Conference Summer 2005. Retrieved January, 14, 2011.

Al-Zubi, A. A., & Basha, I. (2010). Six Sigma in libraries: a management perspective. Canadian Journal on Computing in Mathematics, Natural Sciences, Engineering & Medicine, 1(3), 86–93.

Asemi, A., Kazempour, Z., & Ashrafi Rizi, H. (2010). Using LibQUAL+ TM to improve services to libraries: A report on academic libraries of Iran experience. The Electronic Library, 28(4), 568–579.

Azimi Vaziri, A., Famil Rouhany, A., & Moradi, M. (2015). Gap analysis of services quality in Razi University Libraries, 8(30), 73-86. Retrieved from

 http://qje.iau-tnb.ac.ir/article_522158.html

Biranvand, A., & Khasseh, A. (2013). Evaluating the service quality in the Regional Information Center for Science and Technology using the Six Sigma methodology. Library Management, 34(1/2), 56-67. https://doi.org/10.1108/01435121311298270

Brown, J. (2005). Ramping up assessment at the UNLV libraries. Library hi tech, 23(3), 396–413.

Cook, C. (2005). The importance of the LibQUAL+® survey for the Association of Research Libraries and Texas A&M University. In Library assessment conference—Thessaloniki (pp. 13–15).

Davis, M. B. (2017). Personnel Perceptions of Six Sigma as a Preparation Tool for Facilitating Change: A Case Study. The University of Alabama, Alabama. Retrieved from https://pqdtopen.proquest.com/doc/1918994692.html?FMT=ABS

Eckes, G. (2004). The Six Sigma Revolution: How General Electric and Others Turned Process ... - George Eckes - Google Books. New York: John Wiley & Sons. Retrieved from https://books.google.com/books?hl=en&lr=&id=YtgQihlpAPgC&oi=fnd&pg=PR7&dq=The Six Sigma

Esmaeilpour Bandboni, M., Abbaspour, H., Ramezani, A., Gholipoor, F., & Ramezani Pakpour Langeroudi, F. (2015). Evaluating the quality of library services at Guilan University of Medical Sciences using LibQUAL tool. Journal of Guilan University of Medical Sciences, 23(92), 16–24.

Harry, M., & Schroeder, R. (2000). The Breakthrough Management Strategy Revolutionizing the World’s Top Corporotions. Newyork, NY.

Kim, D. (2010). Eliciting success factors of applying Six Sigma in an academic library: A case study. Performance Measurement and Metrics, 11(1), 25-38. https://doi.org/10.1108/14678041011026847

Kumi, S., & Morrow, J. (2006). Improving self service the six sigma way at Newcastle University Library. Program, 40(2), 123-136. https://doi.org/10.1108/00330330610669253

Lunau, S., Hugo, C. V., Bosselmann, P., Mollenhauer, J.-P., Meran, R., & Roenpage, O. (2013). Design for Six Sigma Toolset. Berlin: Springer Verlag. Retrieved from

 https://event-tracker.springernature.com/

Mardani, A., & Sharifmoghadam, H. (2012). Evaluation of the Quality of Library Services from the Viewpoints of Users and Librarians using LibQual scale at Tehran University of Medical Sciences. Journal of Health Administration, 15(47).

McCaffrey, C., & Breen, M. (2016). Quiet in the library: An evidence-based approach to improving the student experience. Portal: Libraries and the Academy, 16(4), 775–791.

Mcmanus, K. (2008). So long six sigma? Industrial Engineer, 40(10), 18–19.

Miller, K. (2008). Service Quality in Academic Libraries: An Analysis Of Libqual+ â „¢ Scores And Institutional Characteristics.

Oliver, J., Oliver, Z., & Chen, C. (2019). Applying lean six sigma to grading process improvement. International Journal of Lean Six Sigma.

Pepper, M. P. J., & Spedding, T. A. (2010). The evolution of lean Six Sigma. International Journal of Quality & Reliability Management, 27(2), 138-155. https://doi.org/10.1108/02656711011014276

Pourahmad, A. A., Neshat, M., & Hasani, M. R. (2016). Using LibQUAL model for improving the level of students’ satisfaction from quality of services in academic libraries: A Case Study in North Khorasan Province, Iran. Journal of Information & Knowledge Management, 15(1), 1650011.

Ramezani, A., Ghazimirsaeed, S. J., Azadeh, F., Bandboni, M. E., & YektaKooshali, M. H. (2018). A meta-analysis of service quality of Iranian university libraries based on the LibQUAL model. Performance Measurement and Metrics, 19(3), 186-202. https://doi.org/10.1108/PMM-05-2017-0014

Razmi, S. M., Isfandyari Moghadam, A., & Noroizi, Y. (2013). Evaluating the quality of services provided by the Library and Information Center of Imam Sadegh (PBUH) University using LibQUAL model.

Sands, R. J. (2015). When Does Six Sigma Reduce Defects and Increase Deficiencies?

Sands, R. J. (2015). "When Does Six Sigma Reduce Defects and Increase Efficienies? (Doctor of Business Administration (D.B.A.)). Walden University, College of Management and Technology. Retrieved from https://scholarworks.waldenu.edu/dissertations/1932/

Seifouri, V., Babalhavaeji, F., Fard, F. N., & Matlabi, D. (2018). Analysis of Factors that Influence Users’ Willingness to Pay for the Services of Iranian Academic Libraries by Using the Contingent Valuation Method. Library Philosophy and Practice, 1.

Snee, R. D. (2010). Lean Six Sigma – getting better all the time. International Journal of Lean Six Sigma, 1(1), 9-29. https://doi.org/10.1108/20401461011033130

Sommer, A. C., & Blumenthal, E. Z. (2019). Implementation of Lean and Six Sigma principles in ophthalmology for improving quality of care and patient flow. Survey of Ophthalmology, 64(5), 720-728. https://doi.org/10.1016/j.survophthal.2019.03.007

Thawani, S. (2004). Six Sigma—Strategy for Organizational Excellence. Total Quality Management & Business Excellence, 15(5-6), 655-664. https://doi.org/10.1080/14783360410001680143

Town, S. (2016). LibQUAL+: a quality survey case study. In Quality and the academic library (pp. 209–220). Elsevier.